Ed Morse Sawgrass Auto Mall is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
685 Reviews Found
Business Response
Luis Urquilla, thanks again for taking the time to leave us this information about your recent visit. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Alex Clarke did a great job as my Service Advisor!!
Harvey T.
PEMBROKE PINES
Business Response
Hi there, thank you for taking the time to leave a review for us at Ed Morse Sawgrass Auto Mall. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, thank you for sharing your positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Excellent service, offering best deals available and honest
David V.
MIRAMAR
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
I worked with Kelvin in the service department. He was good to work with. He kept in contact with me and updated me on developments in the repair process. He also worked with my Extended Warranty company to get me my car back in a timely manner. Most definitely a good experience. Thank you.
Robert M.
weston
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Great experience. Jose was a pleasure to work with.
Kevin M.
DAVIE
Business Response
Hi, thanks for your praise and kind comments about our team. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Had issue with truck not starting. I will say they got my truck in quickly and diagnosed the problem. Once problem was figured out asked about warranty coverage and was told needed to get it from where I bought the truck. Which I did presented my extended warranty on the truck and when I spoke to the original dealership they told me everything would be covered under the extended warranty but that I had a 100 deductible because the work wasn't being done at an autonation and that if the deal ship had any specific questions to contact the finance manager directly who gave me his business card. After presenting the extended warranty to the dealership that was doing the work on my truck they stated I owed 704 dollars for the work because the warranty was only partially covering and also that there was no deductible. Now having 2 very different reports about the cost I told the dealership I wasn’t paying or picking up my truck until I figured things out because of the very differences in information. The final was just the 100 dollar deductible but was very unhappy with the service in that I had to do all the leg work for them and then I still had to fight with them even after presenting the paperwork. I wonder if they are running a scam and how many other customers they have done this too!!!!
Chelsea H.
SUNRISE
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ed Morse Sawgrass Auto Mall. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I got there on time for my appointment, but I had to wait in line to be attended 30 minutes. I got out of the car and waited beside my car.
Alvaro B.
CORAL SPRINGS
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi there, thank you; we appreciate your feedback! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
I was thinking as Ed Morse was a huge dealership, I would be either ignored or feel like I'm in a pool of Sharks. Neither was the case. My salesman, Luis Baptista was great. We worked out a great deal and he worked with me to get every rebate or incentive available.
Kyle S.
OAKLAND PARK
Business Response
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Me an brindado un excelente servicio sobretodo para la elección de un muy buen vehículo gracias
Orlando M.
TAMPA
Business Response
¡Nos alegra mucho que hayas tenido una experiencia tan maravillosa con nosotros! Tu satisfacción es nuestra prioridad. Esperamos poder ayudarte en el futuro. ¡Cuídate!
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Confirmed Service Customer
Customer service was great as they kept me informed of what was going on. They had the vehicle completed in less than 2 hours. Very impressive!!!
Adolfo N.
FORT LAUDERDALE
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
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Business Response
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
The Employee who registered my arrival was exceptional. Was very professional and communication was spot on. I will return for my next Chevy service. I will spread the good news with others.
Donald S.
COCONUT CREEK
Business Response
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Thank you for choosing Ed Morse Sawgrass Auto Mall as your first choice for all your automotive needs! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Great experience and they took good care of me and met all my needs
Daniel C.
PARKLAND
Business Response
Thank you for choosing Ed Morse Sawgrass Auto Mall as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Warranty service - upgrade of Body Control Module performed on time, as promised. Good cooperation from Alex Clarke, Service Advisor.
Robert B.
CORAL GABLES
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Ed Morse Sawgrass Auto Mall
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Confirmed Service Customer
They did a great job on my car so far but the wait time was too long. My appointment was at 9am and I didn’t leave until after 2pm.
Patdrica B.
FT LAUDERDALE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Everything was great! The only issue was that there was a large black mark across my front bumper. This was possibly caused by the carelessness of the mechanic pulling an air hose across the front of my truck. The detailed was able to fix the issue but the carelessness is unacceptable.
Mitchel W.
HOLLYWOOD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.